welcome to r j s & associates
Information we are required to Disclose to You
As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services
Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct)
Determination 2024 requires that we make the following disclosures to you:
1. Matters that could significantly influence your decision to engage us (or continue to
engage us) for a Tax Agent Service from 1 July 2022 onward include the following:
· None Applicable
2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register and the TPB Factsheet "Information for Clients"
3. If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint satisfactorily, please contact our Managing Director - Roy Sanderson by email roy@rjsanderson.com.au. Your complaint will be investigated objectively by an Authorised Officer who is not involved in the subject matter of the dispute. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint ,the above link includes details about your review rights and who can further assist you.
For more information on our services, CLICK HERE.
We’ve put together some resources to assist you: